Refunds & Exchanges

Thank you for choosing The Listener. We are honored to be a part of your journey. Please carefully read our policy, as we aim to provide clarity regarding our no-refund, no-return policy, and shipping terms.

All Sales Are Final:

No Refunds or Exchanges.
Once your order is placed, it is considered final. We do not accept returns, exchanges, or cancellations under any circumstances. Please take care when selecting your products to ensure they align with your needs and intentions before completing your purchase.

Damaged or Defective Items:

If your order arrives damaged or defective, The Listener will work with you to resolve the issue. However, this must be reported to us within 48 hours of receiving your order. Please follow these steps:

1. Email Us: Send an email to shantithelistener@gmail.com with your order number, a detailed description of the issue, and photos of any damage or defects.
2. Resolution: We will review your claim and may offer a replacement product or issue store credit. Refunds to the original payment method are not offered under any circumstances.

Please Note: If the item was damaged in transit, we recommend using tracked shipping when returning the product to avoid any further loss. The Listener is not responsible for items lost or damaged during return shipping.

Shipping Terms:

Shipping Costs:
Customers are responsible for all shipping fees, which will be calculated at checkout. Shipping costs are non-refundable under any circumstance.

Shipping Time:
Once your order is processed and shipped, delivery times will vary depending on your location. The Listener is not responsible for delays, lost, or seized packages, especially for international orders.

• Domestic Orders (within Canada): 1-10 business days
• International Orders: 7-21 business days, depending on location

Customs and Import Fees:
For international orders, you may be required to pay additional customs fees, which are the responsibility of the customer. The Listener is not responsible for any customs duties, import taxes, or delays due to customs processing.

Order Tracking and Delivery:

Once shipped, The Listener will provide tracking information for all orders. However, we are not responsible for any delivery delays, lost packages, or issues caused by the carrier.

Important Note:
If your package is lost, seized by customs, or delayed, The Listener is not liable. We strongly recommend tracking your order and ensuring your shipping details are correct at checkout.

Final Notes:

By placing an order with The Listener, you agree to the terms of this No Refund/No Return Policy. All sales are final, and we are not responsible for any issues or damages once the package leaves our possession.

If you have any questions regarding your order or our policies, feel free to contact us at:

Email: shantithelistener@gmail.com

This policy emphasizes that The Listener does not accept returns, exchanges, or offer refunds under any circumstances, while still offering a solution in case of damage or defects. It also makes clear that The Listener is not responsible for any shipping issues. Let me know if you need any further adjustments!